Contact & Support
Last updated: 9 September 2026
Get in touch
Email is the fastest way to reach Valnexi. We aim to reply within 2 business days — this is a target, not a guarantee.
What we can help with
- Account support — sign-in problems, email changes, account deletion requests.
- Billing and subscription support — manage your plan any time from Plans & Billing via the Stripe billing portal. See the Refund & Cancellation Policy.
- Privacy and data requests — access, correction or deletion of your personal information: see the Privacy Policy.
- Technical issues — include the page you were on, what you tried, and a screenshot if possible.
- General enquiries — anything else about Valnexi.
All enquiries go to valnexisupport@gmail.com.
Sign-in problems
Use "Forgot your password?" on the sign-in page to reset your password by email.