Refund & Cancellation Policy

Cancelling your subscription

Paid plans (Pro, Power, Business) are recurring subscriptions billed in Australian dollars through Stripe. You can cancel any time from Plans & Billing in your account, which opens the secure Stripe billing portal.

• Cancellation normally takes effect at the end of your current paid billing period.
• You keep access to your paid plan features until that date.
• After the period ends, your account returns to the applicable Free plan. Your account and saved deals are not deleted.

Refunds

Valnexi does not generally provide refunds solely because:

• you changed your mind;
• you did not use the subscription; or
• you cancelled partway through a paid billing period.

Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Billing errors, duplicate charges and genuine service failures are reviewed individually and remedied where appropriate. Contact us with the details and we will look into it.

Failed payments

If a renewal payment fails, Stripe retries the charge for a limited period and your paid access may continue during that retry window. If payment ultimately fails, the subscription ends and your account returns to the Free plan. You can update your card any time in the billing portal.

Free plan

The Free plan requires no payment card and can be used within its monthly limits. There is nothing to cancel.

Questions

Contact us at valnexisupport@gmail.com or via the contact page for billing help. We aim to reply within 2 business days (a target, not a guarantee).